Before returning an item
- Email support with your order number and the item details.
- Explain whether the item is incorrect, damaged, faulty, or otherwise not as expected.
- Wait for return instructions before sending a parcel.
Support
Returns
If there is a problem with your order, contact SAVZIX support before sending anything back. We will confirm the next step based on the product type, order status, and the issue reported.
How returns are reviewed
Returns are reviewed against the condition of the item, the order record, and applicable consumer rights.
Some products may require additional information before a return or refund decision can be made.
Need help now?
Contact support@savzix.com and include your order number so the team can review your case.
Need return support? Email the support team.